A Friday thought…..’How good are you at taking customer feedback?’ What is your immediate gut response to somebody saying they don’t like your product or service levels? How active are you in learning what your customers/clients think about your product or service? How good are you at taking negative client feedback? If I am being …
A Wednesday thought……’Challenges are never ending’Brexit, Global Pandemic, Raw material shortages, Supply chain delays, Labour shortages, Energy price rises, Inflation, Crypto crashes….. I could go on…If you have been in business over the past few years, you have likely had to navigate some if not all of the above challenges. It feels never-ending. But in …
‘The Goal’ by Eliyahu M. Goldratt. An international bestseller and a bookshelf must-have for all self-respecting performance improvement professionals. To create an engrossing novel around the subject matter of factory optimisation is no mean task. Goldratt seamlessly achieves this. The central theme and takeaway from Goldratt’s seminal novel is the ‘Theory of constraints,’ or …
13st 10lb. For over a decade, this was my target weight whilst playing inter county football. First thing every morning, I would step on the scales to check in. It got to the stage that I could tell +/- 1 lb as to what my weight would be before I stepped up. Why is …
Before we get to the answer, of what on the face of it might seem to be an obscure question, ask yourself this. How often are you challenged with unexpected problems or challenges, and more importantly how do you typically respond? Also how good are your team at dealing with completely out of the box …
‘Leadership’…. Is almost becoming an exhaustive term these days, with so many books, articles, podcasts, thought pieces coming at us it is hard to keep up. (I guess this is another one!) Anyway, this week I took my first steps into a Leadership role with a sports team, as the Manager for the Monaghan GAA …
